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According to JupiterResearch's new report, "U.S. Wireless Carriers: How To Compete If You're Not Verizon," most wireless customers are pleased with both the services/coverage and customer service from their wireless carrier. The report found that 68% are satisfied or very satisfied with the coverage and services their carrier is providing, and only 10% of U.S. wireless customers are dissatisfied. Despite widespread reporting by consumer groups that actual U.S. wireless coverage is spotty and cellular service somewhat unreliable - findings JupiterResearch does not dispute - consumer satisfaction levels are uniformly high. "U.S. consumers have modest expectations of coverage and services, and consumers moderate their expectations based on a carrier's reputation and pricing," said Avi Greengart, senior analyst at JupiterResearch. "If you brand yourself as a low cost ca... (more)

Samsung Forging Ahead With WiBro Wireless

Samsung demonstrated an assortment of WiBro (wireless broadband) products and technology at the annual Cellular Telecommunications & Internet Association (CTIA) trade show. In the five months since it unveiled the first WiBro demo in November 2004 in Korea, Samsung has been able to reduce the size of the WiBro compartment, shrinking the equipment to a tenth of the size of the original demo. Samsung intends to commercially launch WiBro data access systems and handsets in Korea next year with sector data throughput speeds of up to 30 Mbps. Samsung is to use the experience gained fr... (more)

Beyond Java: Nextel Launches Wireless GPS Platform

Bringing features such as location-based services to non-Java GPS phones is a significant untapped market. Not any more, though, thanks to the announcement by Nextel that it is introducing the Nextel Wireless GPS Platform, an application development environment that extends location-based services (LBS) to a broader base of users.  "With the launch of the Nextel Wireless GPS Platform, we are able to bring these exciting services to non-Java GPS phones," said Danny Bowman, vice president, Wireless Data Services at Nextel. The Nextel Wireless GPS Platform provides large corporate an... (more)

Google Ramps Up Its Mobile Reach: Launches "Mobile Web Search"

To add to last month's new Google Local service enabling people to connect to information from their mobile phones or wireless device, Google has now launched what it's calling "search in the palm of your hand." Google Mobile, says the search giant, "makes it easy to access online information — over 8 billion pages and a billion images — on your cell phone or mobile device." You can also search more than a billion images and get the one you need on your phone with Google Image Search. The technology works only with sites that use XHTML, rather than traditional HTML, t... (more)

Motorola and Mobile Telesystems Sign Contract

Mobile Telesystems (MTS), the largest mobile operator in Russia and CIS, has awarded an equipment upgrade and services contract to Motorola, to improve the quality, capacity and performance of its Moscow macro region network, MTS’ largest geographic region. This contract will allow MTS to further improve its voice and data quality, and help to reduce operating and capital expenses by introducing new features, improving network usage capacity and optimizing network architecture and topology. The project includes base station upgrades in the Moscow macro region and the deploy... (more)